What is your Return Policy?
We want you to love what you ordered. We strive to achieve 100% customer satisfaction.  If for any reason, you are not satisfied with your order, you may return it for a refund within 30 business days, but please note: shipping and handling fees are non-refundable.

We have an unconditional return policy refunding the purchase amount or our current price at the time items are returned back to us. All sales are final for accessories, swimwears, and ITEMS ending with a price of $10.00 USD or less. (items may or may not be shipped with shoe box).

Items must be in its original, UNWORN condition within 30 days of purchase.  We must receive the item back with its original packaging material and all tags must be attached.  Returns without original tags or unwrapped will be subject to 20% per item restocking fee based on the total price including shipping.  You must include the original invoice along with the returned item in order for us to process your return properly (please state reason as to why item is being returned such as: sizing or defect).  Refunds are processed within 15 business days of receipt of package through the original payment method.  (ie: If paid by PayPal, it would be refunded to your PayPal account, if by money order, you will receive a check.)

On very rare cases, we do make mistakes on shipping item, if this happens, please contact us (orders@makemechic.com) prior to leaving any feedback.  We will take care of the problem immediately. We will provide a return shipping label or we will fully reimburse (USPS Priority Mail only) your return shipping back to us depending on the case. Upon receipt of the wrong item sent, we will either send you the correct item free of charge or issue a full refund including shipping and handling depending on the current inventory status. Send back items at lowest cost to you (recommend USPS Priority mail):

Make Me Chic – Returns
18541 E Gale Avenue
City of Industry CA 91748

*Remember to keep a record of your tracking number!

If you have received items with a manufacturer defect, please contact us immediately at orders@makemechic.com, please provide clear images so we may confirm and take care of you right away.

*Auctions ending with a price of $10 USD or less are final. No returns will be accepted.

*All sales are FINAL for costumes, swimwear, international orders, and accessories.



What is your Exchange Policy?
You may exchange your item if you are unhappy with your purchase at no additional cost to you; all you have to do is send them back! (buyer is responsible for shipping costs back)
Fashion items/ styles turn over rapidly; therefore, we cannot hold an item for a customer for an exchange.  If you would like to exchange an item, please follow the instruction below:

1. Find the item you wish to exchange for (in our website/eBay store).
2. Purchase it like a brand new order, proceed with checkout & PAY for it immediately.
3. You will have a new order number for the new purchase.
4. Send back the original item along with original invoice & write "Exchange" & the new order number of the new purchase. If such instructions are not stated on the invoice, we will treat the item as a RETURN and shipping will not be refunded
5. Please send the original item back with a protective box or wrapped with thick paper.
Item(s) received unwrapped or without the original box will be subject to a 20% per item restocking fee
6. We will issue you a full refund including SH once we verify the new order.

Exchanges must be done within 30 days of original purchase date. *Auctions ending with a price of $10 USD or less are FINAL. No returns/exchanges will be accepted.

*All sales are FINAL for costumes,swimwear, international orders, and accessories.


When will I get my refund?
We will process refunds within 15 days of receiving the package (if refund is not receive by the allotted time, please send us you order information such as order/item# and return tracking info)

Refunds are issued directly back to the original payment method. For credit cards, depending on your bank, it may take 3-5 business days to post.

If items are not available to process due to manufacture defects, we will issue an immediate refund directly back to you with or without notice.

Have you received my payment?
We will send you a confirmation email when your payment is received. Once you have completed checkout, you may check the status of your order at any time: Checkout / Track my Order.

How long can I wait to pay for my item?
Our store will not hold items, once the item is purchased, it will get removed from our listing immediately. If there was an error during checkout, please email : orders@makemechic.com and we can send you the link to checkout again

What forms of payment does Make Me Chic accept?
We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout:


 

We also accept American Express, Discover, echeck via Paypal and Google Checkout.

*echecks are like regular checks and may take Paypal up to 15 days to clear. As a shipper, we need to wait until payments are cleared before items can be shipped. For expedited shipping, we do not recommend echecks.

*Google checkouts: no promotions or codes can be applied to Google checkouts.

Can I send you a PayPal payment without using your checkout?
No, it will delay your order. MakeMeChic checkout only takes a few minutes and allows you to:

• confirm your shipping information
• choose a shipping method
• calculate your shipping total
• save money by combining multiple items into a single order
• make sure your payment gets applied to your order!

Orders will be delayed and/or cancelled for customers who do not complete our online checkout.

 Thank you for your cooperation.

Can I still submit my payment although I am late in paying the item?
Please email us and provide your Order#/Email Address to check the availability of your order. .  If we still have the item in stock, we can reopen the checkout for you and send you the checkout link. Since items are automatically re-listed by MakeMeChic.com when items are not paid within 10 days, you will need to reorder the item again if it is still available online.

Can I mail you my payment?
Yes - Once you have completed your online checkout, you may mail us a Money Order. Please be sure to send your payment along with the invoice or write your order number on the Money Order! Please use the "Checkout" button in the item listing and you will receive payment instructions.

Our mailing address is:
Make Me Chic
18541 Gale Ave
City Of Industry, CA  91748

Has my order been shipped?
Our normal turn around time for processing orders is 2-4 business days excluding weekends and holidays after payment is received and cleared. Once the payment is received, we will send the order back to our warehouse the very next business day. Once items are ready to ship, we will send you an email notification with your tracking information.

If your item has not been shipped within 10 days, please contact us immediately (orders@makemechic.com) so we can check the status of your order right away.

Make Me Chic will send you an email with tracking information when your order is shipped. Once you have completed checkout, you may check the status of your order at any time:
Checkout / Track my Order


What shipping discounts do you offer?
We offer FREE SHIPPING within U.S. for each additional item, if you purchase more than one item, we will only charge the highest SH fee -- BUY MORE & SAVE MORE!
Please use our secure checkout when you are done shopping, no more items will be combined after you've checked out.

We also offer combined shipping discount for international orders, details are listed in our auction page.

Please note:  Presale item do not qualify for combined shipping discount.

How much is shipping for this item?

We offer FedEx Ground as our standard shipping method for all domestic packages.  You will receive an email from us (orders@makemechic.com please add this to your address book in case it gets sorted to the junk mail folder) with your tracking number when your order is ready for shipment.  To ensure that you can get your package safely, please leave your contact # when checkout.  FedEx will call you and follow your instruction on how and where to leave your package.  Whether at the front porch or at a safe area you request. 

Your items are automatically insured for full value! Signature confirmation may be purchased at checkout for additional fee.

FedEx is unable to deliver to: PO Boxes, US territories, military bases such as APO, FPO, AE, PR, Hawaii, and Alaska. Please note that your order will be shipped out with USPS priority mail with delivery confirmation only, which normally take 2~7 business days.  Please note that post office does not scan the label during pick up, the tracking number will only work when the package is actually delivered. This means that no tracking info will be updated for the item until the package is delivered. (insurance optional)

Please refer to the tables below for shipping costs, all shipping rates are based on highest shipping cost first.  (ie, if you order 1 clothing item, 2 shoes and 1 boots, your shipping calculation is based on the boots)

United States Address -- Standard Ground (FedEx Ground Service/USPS Priority Mail):

United States Address -- FedEx 2nd Day Express
 

*Cutoff time for FedEx 2nd Day service is 9:00 A.M. PST - if you pay before 9:00 A.M. we will be able to process your order on the same business day, and you will receive the package by noon in 2 business days for most shipments; by 3 p.m. in many other areas.  FedEx 2Day Freight  Service is not available for PO Box, US territories, military bases such as APO, FPO,AE, PR, Hawaii, and Alaska*

United States Address -- Express (FedEx Standard Overnight/USPS Express Mail):

Canada --Standard (FedEx International Economy/USPS International Priority):

*residents living in Alberta, British Colombia, Ontario, and Quebec are usually shipped with FedEx. All residences living outside of these areas will most likely be shipped via USPS. Please note that some addresses in Canada have a surcharge because of location. In this case, we reserve the right to ship the shoes by USPS priority mail international. These services are not tractable and are not insured.

Canada --Express (FedEx International Priority/USPS Express Mail International):

We also offer faster shipping service FedEx International Priority/USPS Express Mail International delivery typically takes 1, 2 or 3 business days to most major world markets. For more details, please visit:  http://www.fedex.com/us/services/expressfreight/intl/priority.html   
USPS Express Mail may take up to 5 business days.  For more details, please visit:
http://www.usps.com/international/expressinternational_terms.htm

ALL OTHER INTERNATIONAL COUNTRIES -- Standard International (FedEx International Economy/USPS International Priority):
 

ALL OTHER INTERNATIONAL COUNTRIES -- Express International  (FedEx International Priority/USPS Express Mail/Global Express Guaranteed):
 

Do you offer fast shipping?
Yes!  Most orders are shipped within 2 to 3 business days upon receiving payment, which means that U.S. customers usually receive their orders within 3 to 7 business days of payment.  If you need your order sooner, we do offer FedEx 2nd Day, FedEx Standard Overnight and FedEx International Priority services.

*Cutoff time for Overnight service is 9:00 A.M. PST - if you pay before 9:00 A.M. we will be able to process your order on the same business day, and you will receive the package on the next business day by 3pm or by 4:30pm to rural area.  Overnight service is not available for military bases, PO Box, Hawaii, PR and Alaska*

What countries do you ship to?
Worldwide!  If your country is not listed in our checkout list, please contact us (orders@makemechic.com) and we can double check to see if we are able to ship to you. Your items are automatically insured for full value if shipped with FedEx.

How long will it take to get my order?
Domestic shipping is handled by FedEx Express Saver/FedEx Ground Service/USPS Priority Mail, which takes 2~7 business days for delivery.  Shipping method will be determined by Make Me Chic shipping specialist.  For most domestic orders, we will ship via FedEx Ground.  For buyers who have P.O. Box addresses, military bases, Hawaii, Alaska and all other US territories will be shipped via USPS Priority Mail. You will receive a tracking number and please visit the FedEx/USPS website to track your order. 
All international orders take extra inspection; therefore, please allow 5 business days for us to inspect, prepare and hand packed your package for shipment. 

Can I combine multiple items to save on shipping?
Absolutely Yes!  If you purchase multiple items you may automatically combine any unpaid items into one order for combined shipping discount.  Buy more and SAVE more!  All shipping rates are based on highest shipping cost.

We are not able to edit orders (or combine items) that have already completed checkout.

If you would like items from both our eBay store and MakeMeChic.com, please win the auction first from our eBay store (but do not complete checkout) then purchase the item from our web store with the SAME email address. Our checkout system will automatically combine all items with the same email address.

How do I track my order?
Once you have completed checkout, you may check the status of your order at any time:
Checkout / Track my Order  You may also long on to http://www.fedex.com/ or http://www.usps.com/ to track you order.

Where is my order?
If you do not receive your order within 10 business days or more after completing your checkout, please contact us at orders@makemechic.com (please provide us with your name, email, order#, and tel#) and we can resolve the issue right away.

What if my package is lost/damage?
FedEx is proven to be the most reliable shipping partner, your package will be scanned every stage so you will know where your package is during every stage.  If your address is an apartment unit, most likely the FedEx driver will leave a notice on your door if no one is present, and you will need to pick it up at your local FedEx station (please schedule pick up by calling 800 G0-FEDEX).  To ensure that you can get your package safely, please leave your contact # when you checkout.  For FedEx 2^nd day and Overnight services, FedEx will call you and follow your instruction on how and where to leave your package.  Whether at the front porch or at a safe area you request.

Incase the package has not been received, we, as the shipper, will help the recipient file an insurance claim (2-15 business days to complete).  Please note: if the tracking# shows the status as “delivered”, FedEx may or may not be accountable for the loss of the package.  

To avoid lost packages, we encourage you to choose the Signature Request Service during checkout for a small fee to insure your package is delivered. Please note, Make Me Chic offers the signature confirmation as insurance that the package will be delivered, therefore if this option is not selected during checkout, Make Me Chic will not be held liable for the loss of package.  

If your package was damaged during transit, FedEx will be held responsible for any damages incurred on the package. Please report the damages  made to the package directly to us, and we as the shipper will also file an insurance claim for you.

My order is returned back to MakeMeChic due to a delivery failure, what should I do?
Packages are returned to us if they are undeliverable. When a carrier returns an undeliverable package to us, we will immediately contact you for an updated reshipment address (re-shipping fees will be implemented). If we do not receive any contact within a week of the package being returned, we will issue a refund less the shipping costs.

We ship all packages based on the address you provide during checkout. Please make sure that the address you enter is correct. If it is a company, please put the company name in the Company Field!!

I live near MakeMeChic Can I pick up my item to avoid shipping charge?
We are not a retail store, therefore no pickups available.

How do I complete my purchase?
MakeMeChic uses a secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address, and pay for your purchase.

Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

Why does your checkout say my email address is not correct?
MakeMeChic is provided with the details on the transaction, including the email address by the buyer. For security purposes MakeMeChic requires the buyer to enter the buyer's email address during checkout.

For our buyer’s protection, the billing and shipping address must match to complete your checkout with a credit card transaction. If you need us to ship to an address other than your bill to, please enter the address in the “special shipping instructions” box.

If you need additional assistance, please contact us. Thank you.
 

Who pays for duties and customs fees?

All sales are FINAL  international orders

PRIVACY POLICY  

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