If you cannot find answers to
your questions here or in our FAQ's below,
please feel free to
e-mail us. Please be sure to reference
your order ID or item number in your
correspondence.
Please add
orders@makemechic.com to your address
book in case it gets sorted to the junk mail
folder in case we need to contact you
regarding your order.
Prior to purchasing, please read the size,
description and store policy carefully.
Please do not bid on one size/color and ask
for another. We kindly ask that shoppers do
not continue on to checkout for items if
they do not intend to pay.
*please note: if items are not paid
within 3 days, our automated system will
start to issue payment reminder emails and
after 10 days, the order will be cancelled
and items will be re-listed for sale. We
allow no more than 10 days between the first
and last items to be added to the checkout
to qualify for combined shipping.
We are not able to edit orders (or
combine items) that have already completed
checkout.
If you would like items from both our
eBay store and MakeMeChic.com, please win
the auction first from our eBay store (but
do not complete checkout) then purchase the
item from our web store with the SAME email
address. Our checkout system will
automatically combine all items with the
same email address.
MakeMeChic offers EASY & NO HASSLE RETURN
POLICY!
We strive to achieve 100% customer
satisfaction. If for any reason, you are
not satisfied with your order, you may
return it for a refund within 30 business
days, but please note: shipping and
handling fees are non-refundable.
We have an unconditional return policy
refunding the purchase amount or our current
price at the time items are returned back to
us. All sales are final for auctions ending
with a price of $10.00 USD or less (items
may or may not be shipped with original shoe
box).
Items must be in its original, UNWORN
condition within 30 days of purchase. We
must receive the item back with its original
packaging material and all tags must be
attached. Returns without original tags or
unwrapped will be subject to 20% per item
restocking fee based on the total price
including shipping. You must include the
original invoice along with the returned
item in order for us to process your return
properly. Refunds are processed within 15
business days of receipt of package
through the original payment method. (ie:
If paid by PayPal, it would be refunded to
your PayPal account, if by money order, you
will receive a check.)
On very rare cases, we do make mistakes on
shipping item, if this happens, please
contact us (orders@makemechic.com)
prior to leaving any feedback. We will take
care of the problem immediately. We will
provide a return shipping label or we will
fully reimburse (USPS Priority Mail only)
your return shipping back to us depending on
the case. Upon receipt of the wrong item
sent, we will either send you the correct
item free of charge or issue a full refund
including shipping and handling depending on
the current inventory status.
**Auctions ending
with a price of $10 USD or less are final.
No returns will be accepted.
**All sales are
FINAL for costumes, swimwears, international orders,
and accessories.
What is your Return
Policy?
We want you to love what you ordered. We strive
to achieve 100% customer satisfaction. If for
any reason, you are not satisfied with your
order, you may return it for a refund within 30
business days, but please note: shipping and
handling fees are non-refundable.
We have an unconditional return policy refunding
the purchase amount or our current price at the
time items are returned back to us. All
sales are final for accessories, swimwears, and
ITEMS ending with a price of $10.00 USD or less.
(items may or may not be shipped with shoe box).
Items must be in its original, UNWORN condition
within 30 days of purchase. We must receive the
item back with its original packaging material
and all tags must be attached. Returns without
original tags or unwrapped will be subject to
20% per item restocking fee based on the total
price including shipping. You must include the
original invoice along with the returned item in
order for us to process your return properly
(please state reason as to why item is being
returned such as: sizing or defect). Refunds
are processed within 15 business days of
receipt of package through the original payment
method. (ie: If paid by PayPal, it would be
refunded to your PayPal account, if by money
order, you will receive a check.)
On very rare cases, we do make mistakes on
shipping item, if this happens, please contact
us (orders@makemechic.com)
prior to leaving any feedback. We will take
care of the problem immediately. We will provide
a return shipping label or we will fully
reimburse (USPS Priority Mail only) your return
shipping back to us depending on the case. Upon
receipt of the wrong item sent, we will either
send you the correct item free of charge or
issue a full refund including shipping and
handling depending on the current inventory
status. Send back items at lowest cost to you
(recommend USPS Priority mail):
Make Me Chic – Returns
18541 E Gale Avenue
City of Industry CA 91748
*Remember to keep a record of your tracking
number!
If you
have received items with a manufacturer defect,
please contact us immediately at
orders@makemechic.com, please provide clear
images so we may confirm and take care of you
right away.
*Auctions
ending with a price of $10 USD or less are
final. No returns will be accepted.
*All
sales are FINAL for costumes, swimwear, international
orders, and accessories.
What is your
Exchange Policy?
You may exchange your item if you are unhappy
with your purchase at
no additional cost to you; all you
have to do is send them back!
(buyer is
responsible for shipping costs back) Fashion items/ styles turn over rapidly;
therefore, we cannot hold an item for a customer
for an exchange. If you would like to exchange
an item, please follow the instruction below:
1. Find the item you wish to exchange for
(in our website/eBay store).
2. Purchase it like a brand new order, proceed
with checkout & PAY for it immediately.
3. You will have a new order number for the new
purchase.
4. Send back the original item along with
original invoice & write "Exchange" & the
new order number of the new purchase. If
such instructions are not stated on the invoice,
we will treat the item as a RETURN and shipping
will not be refunded
5. Please send the original item back with a
protective box or wrapped with thick paper.
Item(s) received unwrapped or without the
original box will be subject to a
20% per item restocking fee
6. We will issue you a full refund including SH
once we verify the new order.
Exchanges must be done
within 30 days of original purchase date.
*Auctions ending with a price of $10 USD or less
are FINAL. No returns/exchanges will be
accepted.
*All sales are FINAL for costumes, swimwear international
orders, and accessories.
When will I get
my refund?
We will process refunds within 15 days of
receiving the package (if refund is not receive
by the allotted time, please send us you order
information such as order/item# and return
tracking info)
Refunds are issued directly back to the original
payment method. For credit cards, depending on
your bank, it may take 3-5 business days to
post.
If items are not available to process due to
manufacture defects, we will issue an immediate
refund directly back to you with or without
notice.
Do you have this
item in another size, style or color?
MakeMeChic carries extensive selections of
footwear and sells hundreds of pairs of shoes
each week. Therefore, our inventory changes
rapidly. ALL of our products that are in stock
have a live listing at all times. If
the item is not listed on our website , then we
do not have it in stock. Please
feel free to use our advance Store search tool
to search by style name in the SKU# box. (style
names are listed in the detailed description or
item title)
Do you have
more size or measurement information?
All the available size and measurement
information is displayed with the item listing
and all measurements are +/- one-inch. We list
all the manufacturer's information and we also
take our own measurements for things like heel
height or boot shaft height. The width of each
product is generally listed within the auction
sub-heading or description. As a rule of thumb,
all product is regular or medium width unless
specified otherwise. Since all shoes are
securely packed and prepared for shipping once
listed (at our prices the shoes don't stay
around very long) we are unfortunately not able
to take additional measurements for you.
But our generous return policy allows you to
return any items that you do not absolutely
love.
What condition
are the shoes you sell?
MakeMeChic sells ONLY BRAND NEW, FIRST QUALITY
merchandise purchased directly from
manufacturers. All shoes are unworn and shipped
in shoe boxes (unless items are $10 or less).
If I don't find
my size, what should I do?
MakeMeChic updates inventory everyday. If items
are not listed, they are currently out of stock.
We reorder out of stock items within 3 weeks,
but if we are unable to receive them, they will
become discontinued items.
MakeMeChic updates inventory every week. Simply
add MakeMeChic as your
favorites list! And sign up for our
email subscription to receive new
item updates, coupons, discount code and special
promotion news.
Have you
received my payment?
We will send you a confirmation email when your
payment is received. Once you have completed
checkout, you may check the status of your order
at any time:
Checkout / Track my Order
Please allow 5-10 business days for us to
receive your money order, an email confirmation
will be sent once payment is received. Checkout
will be disabled and items re-listed if we do
not receive your Money Order within 10 days
after completion of checkout.
Orders will be delayed and/or cancelled for
customers who do not complete our online
checkout within 10 days (including Money
Orders). Thank you for your cooperation.
How long can I
wait to pay for my item?
Our store will not hold items, once the item is
purchased, it will get removed from our listing
immediately. If there was an error during
checkout, please email :
orders@makemechic.com and we can send you
the link to checkout again
We also accept American Express, Discover,
echeck via Paypal and Google Checkout.
*echecks are like regular checks and may take
Paypal up to 15 days to clear. As a shipper, we
need to wait until payments are cleared before
items can be shipped. For expedited shipping, we
do not recommend echecks.
*Google checkouts: no promotions or codes can be
applied to Google checkouts.
save money by combining multiple items
into a single order
make sure your payment gets applied to
your order!
For your convenience, our checkout integrates
with PayPal so you can send us a payment at the
completion of your checkout. Please note that
orders will be delayed and/or cancelled for
customers who do not complete our online
checkout. Thank you for your cooperation.
If your payment was sent, but you are still
getting the “unpaid item” email reminder, please
email us at
orders@makemechic.com with your transaction
ID so we may look up your payment and we may
continue processing your order.
Orders will be delayed and/or cancelled for
customers who do not complete our online
checkout.
Thank you for your cooperation.
Can I still
submit my payment although I am late in paying
the item?
Please email us and provide your Order#/Email
Address to check the availability of your order.
. If we still have the item in stock, we can
reopen the checkout for you and send you the
checkout link. Since items are automatically
re-listed by MakeMeChic.com when items are not
paid within 10 days, you will need to reorder
the item again if it is still available online.
Can I mail you my
payment?
Yes - Once you have completed your online
checkout, you may mail us a Money Order. Please
be sure to send your payment along with the
invoice or write your order number on the Money
Order! Please use the "Checkout" button in the
item listing and you will receive payment
instructions.
Our mailing address is:
Make Me Chic
18541 Gale Ave
City Of Industry, CA 91748
Has my order been
shipped? Our
normal turn around time for processing orders is
2-4 business days excluding weekends and
holidays after payment is received and cleared.
Once the payment is received, we will send the
order back to our warehouse the very next
business day. Once items are ready to ship, we
will send you an email notification with your
tracking information.
If your item has not been shipped within 10
days, please contact us immediately (orders@makemechic.com)
so we can check the status of your order right
away.
Make Me Chic will send you an email with
tracking information when your order is shipped.
Once you have completed checkout, you may check
the status of your order at any time:
Checkout / Track my Order
What
shipping discounts do you offer?
We offer FREE SHIPPING within U.S. for
each additional item, if you purchase
more than one item, we will only charge the
highest SH fee -- BUY MORE & SAVE MORE!
Please use our secure checkout when you are done
shopping, no more items will be combined after
you've checked out.
We also offer combined shipping discount for
international orders, details are listed in our
auction page.
Please note: Presale item do not qualify for
combined shipping discount.
We offer
FedEx Ground as our
standard shipping method for all domestic
packages. You will receive an email
from us (orders@makemechic.com
please add this to your address book in case it
gets sorted to the junk mail folder) with your
tracking number when your order is ready for
shipment. To ensure that you can get your
package safely, please leave your contact # when
checkout. FedEx will call you and follow your
instruction on how and where to leave your
package. Whether at the front porch or at a
safe area you request.
Your items areautomatically
insured for full value!
Signature confirmation may be purchased at
checkout for additional fee.
FedEx is unable to deliver to:
PO Boxes, US territories, military bases such as
APO, FPO, AE, PR, Hawaii, and Alaska. Please
note that your order will be shipped out with
USPS priority mail with delivery confirmation
only, which normally take 2~7 business
days. Please note that post office does not
scan the label during pick up, the tracking
number will only work when the package is
actually delivered. This
means that no tracking info will be updated for
the item until the package is delivered.
(insurance optional)
Please refer to
the tables below for shipping costs, all
shipping rates are based on highest shipping
cost first. (ie, if you order 1 clothing item,
2 shoes and 1 boots, your shipping calculation
is based on the boots)
United States Address -- Standard Ground
(FedEx Ground Service/USPS Priority Mail):
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$8.99
FREE
SHOES
$10.99
FREE
BOOTS
$13.99
FREE
United States Address -- FedEx 2nd Day Express
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$17.00
$5.00
SHOES
$19.00
$5.00
BOOTS
$24.00
$5.00
*Cutoff time for FedEx 2nd Day service is 9:00
A.M. PST - if you pay before 9:00 A.M. we will
be able to process your order on the same
business day, and you will receive the package
by noon in 2 business days for most
shipments; by 3 p.m. in many other areas.
FedEx 2Day Freight Service is not available for
PO Box, US territories, military bases such as
APO, FPO,AE, PR, Hawaii, and Alaska*
United States Address -- Express (FedEx
Standard Overnight/USPS Express Mail):
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$25.00
$7.00
SHOES
$27.00
$7.00
BOOTS
$30.00
$7.00
*Cutoff time for Overnight service is 9:00 A.M.
PST - if you pay before 9:00 A.M. we will be
able to process your order on the same business
day, and you will receive the package on the
next business day by 3pm or by 4:30pm to rural
area. For
PO Boxes, US territories, military bases such as
APO, FPO, AE, PR, Hawaii, and Alaska,
overnight service is not available.
United States Territories -- USPS Standard Mail
Service
(such as Puerto Rico, Guam, US Virgin Islands):
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$8.99
$3.00
SHOES
$10.99
$3.00
BOOTS
$13.99
$3.00
United
States Territories -- USPS Express Mail Service
(such as Puerto Rico, Guam, US Virgin Islands):
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$28.00
$9.00
SHOES
$30.00
$9.00
BOOTS
$33.00
$9.00
*Cutoff time for Express service is 9:00 A.M.
PST - if you pay before 9:00 A.M. we will be
able to process your order on the same business
day, delivery typically takes up to 5 business
days to most major world markets. For more
details, please visit: http://www.usps.com/international/expressinternational_terms.htm
Canada --Standard (FedEx
International Economy/USPS International
Priority):
*residents living in Alberta, British Colombia,
Ontario, and Quebec are usually shipped with
FedEx. All residences living outside of
these areas will most likely be shipped via
USPS. Please note that some addresses in Canada
have a surcharge because of location. In this
case, we reserve the right to ship the shoes by
USPS priority mail international. These services
are not tractable and are not insured.
ITEM
1ST ITEM
EACH ADDITIONAL ITEM
APPAREL/ACCESSORIES
$16.00
$7.00
SHOES
$20.00
$7.00
BOOTS
$26.00
$7.00
Canada --Express (FedEx
International Priority/USPS Express Mail
International):
*Cutoff time for Overnight service is 9:00 A.M.
PST - if you pay before 9:00 A.M. we will be
able to process your order on the same business
day*
ALL OTHER INTERNATIONAL COUNTRIES -- Standard
International (FedEx International
Economy/USPS International Priority):
ITEM
1ST ITEM
EACH
ADDITIONAL ITEM
APPAREL/ACCESSORIES
$25.00
$10.00
SHOES
$29.00
$12.00
BOOTS
$37.00
$15.00
ALL OTHER INTERNATIONAL COUNTRIES -- Express
International (FedEx International
Priority/USPS Express Mail/Global Express
Guaranteed):
ITEM
1ST ITEM
EACH
ADDITIONAL ITEM
APPAREL/ACCESSORIES
$35.00
$13.00
SHOES
$35.00
$15.00
BOOTS
$42.00
$18.00
*Cutoff time for Overnight service is 9:00 A.M.
PST - if you pay before 9:00 A.M. we will be
able to process your order on the same business
day*
Do you offer
fast shipping?
Yes! Most orders are shipped within 2 to 3
business days upon receiving payment, which
means that U.S. customers usually receive their
orders within 3 to 7 business days of payment.
If you need your order sooner, we do offer FedEx
2nd Day, FedEx Standard Overnight and FedEx
International Priority services.
*Cutoff time for Overnight service is 9:00 A.M.
PST - if you pay before 9:00 A.M. we will be
able to process your order on the same business
day, and you will receive the package on the
next busine
United States Address -- Standard Ground
(FedEx Ground Service/USPS Priority Mail):
Canada --Standard (FedEx
International Economy/USPS International
Priority): 
ALL OTHER INTERNATIONAL COUNTRIES -- Standard
International (FedEx International
Economy/USPS International Priority):